Privacy Policy

Effective Date: May 29, 2025

Solanesse LLC (“Solanesse,” “we,” “us,” “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from www.solanesse.com (“the Site”).

1. Information We Collect

Personal Information Provided by You

When you make a purchase or interact with our Site, you may provide the following:

• Contact Information: Name, email, phone number, shipping/billing
• Payment Information: Credit/debit card details (securely processed by authorized payment processors).
• Order Information: Purchase details and transaction history.
• Account Information: Information provided when creating an account.

Information Collected Automatically

When you access our Site, we automatically gather certain data, including:

• Device Information: Device type, browser type, operating system, timezone, and your approximate location. This information may be derived from your IP address, which is processed in a privacy-safe manner through Google Analytics 4.
• Usage Information: Pages visited, browsing behavior, products viewed, time spent on our website.
• Cookies and Tracking Technologies: Used for marketing, analytics, and improved user experience.

Cookies and Advertising Technologies

We and our advertising partners may use cookies, pixels, tags, scripts, and similar technologies to recognize returning visitors, measure website traffic and performance, understand user behavior, personalize advertising, and measure the effectiveness of marketing campaigns.

These technologies may be provided by Google Ads, Google Tag Manager, Google Analytics, Meta Ads (Facebook and Instagram), TikTok Ads, and other advertising or analytics partners.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Process payments, returns, and refunds.
• Communicate order updates, notifications, and account-related communications.
• Provide customer service and support.
• Send marketing and promotional messages (if you’ve opted in).
• Improve and personalize your experience on our website.
• Conduct analytics to optimize website performance and marketing.
• Measure advertising performance, conversion activity, and customer interactions with our advertising campaigns.
• Improve marketing effectiveness and customer acquisition efforts.

3. Third-Party Services and Data Sharing

We do not sell your personal information. However, we share it with select third-party service providers to operate our business effectively:

These providers are contractually obligated to secure your data and only use it for the specific services they provide.

LitCommerce may process product, inventory, order, fulfillment, and related transaction information to synchronize data between our ecommerce platform and connected sales channels.

We may use advertising and analytics technologies such as Google Ads Conversion Tracking, Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel, and similar tools to understand how visitors interact with our website, measure advertising performance, improve our marketing campaigns, and optimize customer experiences.

We may share limited information with advertising, analytics, and technology partners to help measure campaign performance, understand customer interactions, prevent fraud, improve our website, and support our business operations.

4. Data Security and Protection

We implement industry-standard security measures, including SSL encryption, to safeguard your personal information. However, no internet transmission or electronic storage method can guarantee 100% security.

5. Your Privacy Choices and Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal data.
• Opt-out of receiving marketing communications.
• Restrict or object to data processing.
• Request data portability (applicable under GDPR).
• Withdraw consent at any time (where consent was previously given).

To exercise these rights, please contact us at support@solanesse.com.

Advertising Preferences

You may opt out of certain personalized advertising activities through your browser settings, device settings, or by managing advertising preferences through platforms such as Google, Meta, and TikTok where available.

6. Data Retention

We retain personal information only as long as necessary to provide our services, fulfill legal obligations, and resolve disputes.

7. Children’s Privacy

We do not knowingly collect personal data from children under 13. If we discover we’ve inadvertently collected such information, we will promptly delete it.

8. International Users

Our website and business operations are primarily based in the United States. If you access our website internationally, your data may be transferred, stored, and processed in the United States.

9. GDPR Compliance (For EU Customers)

If you reside in the European Economic Area (EEA), we process your personal information based on one of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with our legal obligations
• Legitimate interests pursued by Solanesse LLC

You have specific rights under GDPR:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at support@solanesse.com.

We may use Google Analytics Advertising Features, Google Signals, and related advertising measurement tools where permitted by law. These tools may collect aggregated demographic and interest-based information to help us better understand website visitors and improve marketing performance.

10. U.S. State Privacy Rights

Residents of certain U.S. states, including California, Colorado, Connecticut, Utah, and Virginia, may have rights regarding their personal information, including the right to access, correct, delete, or obtain a copy of personal information collected about them, subject to applicable legal limitations.

California residents may also have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Solanesse LLC does not sell personal information.

To make requests under CCPA, please contact us at support@solanesse.com.

11. Do Not Track Signals

Some web browsers offer a “Do Not Track” feature that allows users to indicate a preference regarding tracking. Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to such requests.

12. Business Information Transparency

Solanesse LLC is a United States-based company that sells hair care products directly to consumers through our website and approved sales channels.

We strive to provide accurate information regarding our products, pricing, shipping policies, return policies, and customer service practices. Customers may contact us at support@solanesse.com with questions regarding products, orders, returns, or privacy matters.

We do not knowingly make misleading or deceptive claims regarding our products, services, pricing, or business practices.

13. Updates to this Policy

We may periodically update this policy. Changes will be clearly posted on our website with an updated effective date.

14. Contact Us

If you have questions or concerns regarding this policy, your data, or your rights, please reach out to us at:

Solanesse LLC
1200 N Main #295
Meridian ID 83680
support@solanesse.com